Building capacity for greater public good

“Overall, we love Alltus. I can’t say that enough. All the support you’ve given us these past couple of months, especially with Front Desk, is very appreciated.”

“I call Alltus my best friend. It’s a lifesaver! I used to manually type in all that data. It drastically cut down my errors and made me much more efficient.”

“It’s crazy. We used to be six or seven months out on exemptions. The fact that the team is working exemptions from a week before is amazing.”

“When we did the demo, our staff thought it looked too good to be true. Shortly after implementation we immediately saw greater than a 50% increase in our processing speed.”

“You guys have made it just as easy as pie. So thankful.”

“Great customer service and innovation. It’s a work of art!”

“Front Desk has been great, freeing our team from 17,000 emails in the inbox down to a little less.”

“It’s a very helpful tool. I couldn’t imagine having to process each of these deeds manually. It would take forever.”

“100% of the clerks love the product. They no longer feel the pressure of the exemptions backlog, and it has allowed us to help them develop and grow their careers.”

“We now have time to be there for our tax paying customers. It has brought down our stress levels since we are no longer battling tight deadlines. We could not have made this shift without Alltus.”

“I had never seen the state instructions before, and when I saw them they were so complicated. You guys made it just as easy as pie.”

“We reallocated office resources to help in other areas because of the increase in deeds processing speeds with Alltus.”

“Front Desk has been fantastic. The email is working great, and the live chat has also been a huge success.”

“It took my daily queue from 50 a day down to 10.”

“In 2023 we had an exemption department of 13 people. Once we started using automation we were able to move four people into customer service roles, drastically improving the taxpayer experience.”

“This was the best software implementation our county has worked on.”

“I have had very good feedback from the magistrates, all of them. Easy, easy to use.”

“Alltus reduced the rate of errors in our deeds processing by 20x.”

“I love Front Desk because everything’s right there and you don’t have 20 tabs open.”

“Without it, and the size of our department, we would not be able to keep up with deeds.”

“Every exemption application is attached to an email address. We can now correspond so much faster with taxpayers. It is a massive time savings.”

“We are so glad we took the leap.”

“It’s just like, this is what I need. And they did it. That’s it.”

“I’m in a lot of meetings with other vendors, and I hear about tickets that go to support and just die. Sometimes four months before they hear back. Thank goodness I have Alltus, because it’s nothing like that.”

“I was gone for two days, and when I came back there were only two emails I really needed to look at. Game changer.”

“It’s been a total game changer, so much so that we eliminated a position for somebody who just processed deeds all day. Now we transfer deeds the same day, where it used to take us two to three days.”

“I had someone jump on who hadn’t been part of any of this, and she was excited when she looked at the taxpayer site. She said it’s just like doing my taxes. She said it was so easy.”

“Our team now has more time to take on additional projects and tasks, such as spending time with customers and ensuring compliance with state requirements.”

“It’s a great niche you got into, because you guys are going to do very well.”

“We’ve had great success hitting the little blue button. The response is always immediate and there’s always a resolution. It’s been invaluable for us.”

“Front Desk opened up my visibility to emails. We’d be getting 800 to 1,200 a month and I never had visibility before.”

“Our team loves the product and I can’t express that enough. We’re in love with it. It’s great and it works great with our team.”

“Everybody who has played around with it says it’s quite an improvement and a lot more streamlined.”

“It’s been working really nice for us. Staff is happy with the indexer.”

“It looks a lot cleaner than our old system. That one made you jump all over the place. This just seems smooth, a lot more streamlined.”

“I’m well aware I could get an apples-to-apples comparison for 15% less than what we already have. But I’m choosing to stay with Alltus because I believe in you.”

“What a marvelous process, to finally understand how big it is. Our staff kept saying we get a lot of calls. I’d never had visibility before.”

“We’ve been using it five years now and it’s been a huge time savings. It’s important when you have trained staff who know what they’re doing, and even more important when you’re having to replace that staff.”

“The layout is a lot cleaner. Taxpayers will be able to interpret it a lot better than they could on the old version.”

“The indexing of the maps is complicated, and it’s picking up all the parcel numbers, which gives our indexers extra verification that everything is captured.”

“It’s been very easy to work with. Very simple.”

“It was cheaper than hiring a person, and it’s worked out very well. We brag on you a lot. We do.”

“It’s been good not to have to see all of it in my inbox, and just see the ones I really need to see. It makes it clear what hasn’t been addressed. That’s the best part.”

“I was skeptical at first, but I’ve been really amazed at how well it extracts the information.”

“Our CAMA vendor has their own portal with the ability to do homestead applications. I actually had them turn that off because I liked Alltus’s better.”

“Everything runs really smooth. I kept telling them it runs so smooth that I can’t find any work to give you.”

“It does seem better, in my opinion. It’s been a lot smoother.”

“We love Alltus. You always get praise from us.”

“Our old vendor on chat, we had been asking for over a year to get changes and didn’t even get a response. The response from this team has been incredible, just a matter of days.”

“It used to take technicians four or five minutes for a single basic deed. With Alltus it is down to two minutes per deed.”

“I like that some things are hidden. If you’re not going to qualify for a deployed military exemption, why even ask that question?”

“The service has been so useful for our clerks. We were experiencing a lot of turnover and getting really backed up on our daily workflow. Keeping it has allowed us to work on things aside from just indexing.”

“The online portal allows taxpayers and tax agents to submit petitions, upload documentation, make credit card payments, and receive automated notices. It has been a huge step forward in how we serve the public.”

“You’ve been responsive. We don’t always get the answer we want, but you always get us an answer quickly, and if something needs fixing you’re all over it. I can’t say enough good things.”

“The pre-drafted responses are coming along. Staff are starting to use them, making minimal edits and sending them out to property owners. The benefit has been great.”

“Any time you remove human data entry on the first pass, you’re going to see fewer misspelled names, typos, and other errors.”

“I love using the program when people file online. It speeds everything up, processing the applications.”

“We were the first county clerk to sign on, and then we ran around and told everyone how great you are. We still believe that.”

“There’s a bulk notices option, which is awesome. We love that. We get petition groups of a couple hundred, and this really expedites the process.”

“They take pride in their customer service and their tech support. I don’t even know the support phone number, because the chat is that good.”

“I love it. This is so much easier, and I feel like we’re finally getting modern software.”

“Everyone loves Alltus. It’s easy, effective, and gives them the personal autonomy to finish the task.”

“I ran our chief deputy through it when we were testing, and she said, whoa, this is super cool. It’s going to be a game changer.”

“If we can’t get people, we can take technology. And this technology equates to about three man-years of employee cost.”

“The bulk of our appeals have come in online this time, easily well over 50%. It makes life so much easier to get them submitted and into CAMA quickly.”

“Everybody so far loves it. Haven’t heard any negative feedback, it’s all been positive.”

“After implementing Alltus, we saw a significant decrease in the number of complaints coming from property owners and others that rely on our data.”

“I like that you can track where you are, how many you have, how many you’ve done. That’s huge when it comes to talking to the powers that be, and when a taxpayer calls asking where you are on their application.”

“Before, it would take two or three days to get everything indexed. Now the next day we’re able to. And accuracy has improved a lot.”

“I finalized all of the petitions. It was very nice to just finalize all petitions, generate, and send the email.”

“I’m really glad we had this in place over a holiday weekend. I was very happy with how the virtual agent gave that information and kept those calls from going to a person.”

“I logged into Alltus and was able to transfer a deed directly from my phone. That’s pretty impressive.”

“Everything got handled by the virtual agent exactly as it should have.”

“From January to April we averaged 183 documents a week. From May to July we averaged 586. That is more than a threefold increase.”

“There are a lot of really great calls. A perfect drop-off center call in Spanish, and a perfect garbage and recycling collection schedule call.”

“We’re within a couple of days of when the documents are recorded. Before, it would have been weeks, and months at the first of the year.”

“That’s what I love about Front Desk. We have one way. This is the way we’re doing it.”

“When we get two books in one day, they’re done in one day. They don’t sit around. It’s amazing.”

“From a management standpoint, I really like it. It changes the way we can see very quickly what’s still outstanding and how long it’s been there.”

“Everything’s transferring over beautifully. I’m not noticing any typos or anything that needs to be corrected. We love it.”

“My old supervisor retired. With Alltus we are more efficient and didn’t have a need to backfill the position.”

“Everything flows easily. I like the way it’s all set up. It’s been a breeze to learn.”

“There’s three of us in the office, but because of this process it doesn’t take all three of us to enter the deeds now. The other two can be working on other things.”

“Overall, we love Alltus. I can’t say that enough. All the support you’ve given us these past couple of months, especially with Front Desk, is very appreciated.”

“I call Alltus my best friend. It’s a lifesaver! I used to manually type in all that data. It drastically cut down my errors and made me much more efficient.”

“It’s crazy. We used to be six or seven months out on exemptions. The fact that the team is working exemptions from a week before is amazing.”

“When we did the demo, our staff thought it looked too good to be true. Shortly after implementation we immediately saw greater than a 50% increase in our processing speed.”

“You guys have made it just as easy as pie. So thankful.”

“Great customer service and innovation. It’s a work of art!”

“Front Desk has been great, freeing our team from 17,000 emails in the inbox down to a little less.”

“It’s a very helpful tool. I couldn’t imagine having to process each of these deeds manually. It would take forever.”

“100% of the clerks love the product. They no longer feel the pressure of the exemptions backlog, and it has allowed us to help them develop and grow their careers.”

“We now have time to be there for our tax paying customers. It has brought down our stress levels since we are no longer battling tight deadlines. We could not have made this shift without Alltus.”

“I had never seen the state instructions before, and when I saw them they were so complicated. You guys made it just as easy as pie.”

“We reallocated office resources to help in other areas because of the increase in deeds processing speeds with Alltus.”

“Front Desk has been fantastic. The email is working great, and the live chat has also been a huge success.”

“It took my daily queue from 50 a day down to 10.”

“In 2023 we had an exemption department of 13 people. Once we started using automation we were able to move four people into customer service roles, drastically improving the taxpayer experience.”

“This was the best software implementation our county has worked on.”

“I have had very good feedback from the magistrates, all of them. Easy, easy to use.”

“Alltus reduced the rate of errors in our deeds processing by 20x.”

“I love Front Desk because everything’s right there and you don’t have 20 tabs open.”

“Without it, and the size of our department, we would not be able to keep up with deeds.”

“Every exemption application is attached to an email address. We can now correspond so much faster with taxpayers. It is a massive time savings.”

“We are so glad we took the leap.”

“It’s just like, this is what I need. And they did it. That’s it.”

“I’m in a lot of meetings with other vendors, and I hear about tickets that go to support and just die. Sometimes four months before they hear back. Thank goodness I have Alltus, because it’s nothing like that.”

“I was gone for two days, and when I came back there were only two emails I really needed to look at. Game changer.”

“It’s been a total game changer, so much so that we eliminated a position for somebody who just processed deeds all day. Now we transfer deeds the same day, where it used to take us two to three days.”

“I had someone jump on who hadn’t been part of any of this, and she was excited when she looked at the taxpayer site. She said it’s just like doing my taxes. She said it was so easy.”

“Our team now has more time to take on additional projects and tasks, such as spending time with customers and ensuring compliance with state requirements.”

“It’s a great niche you got into, because you guys are going to do very well.”

“We’ve had great success hitting the little blue button. The response is always immediate and there’s always a resolution. It’s been invaluable for us.”

“Front Desk opened up my visibility to emails. We’d be getting 800 to 1,200 a month and I never had visibility before.”

“Our team loves the product and I can’t express that enough. We’re in love with it. It’s great and it works great with our team.”

“Everybody who has played around with it says it’s quite an improvement and a lot more streamlined.”

“It’s been working really nice for us. Staff is happy with the indexer.”

“It looks a lot cleaner than our old system. That one made you jump all over the place. This just seems smooth, a lot more streamlined.”

“I’m well aware I could get an apples-to-apples comparison for 15% less than what we already have. But I’m choosing to stay with Alltus because I believe in you.”

“What a marvelous process, to finally understand how big it is. Our staff kept saying we get a lot of calls. I’d never had visibility before.”

“We’ve been using it five years now and it’s been a huge time savings. It’s important when you have trained staff who know what they’re doing, and even more important when you’re having to replace that staff.”

“The layout is a lot cleaner. Taxpayers will be able to interpret it a lot better than they could on the old version.”

“The indexing of the maps is complicated, and it’s picking up all the parcel numbers, which gives our indexers extra verification that everything is captured.”

“It’s been very easy to work with. Very simple.”

“It was cheaper than hiring a person, and it’s worked out very well. We brag on you a lot. We do.”

“It’s been good not to have to see all of it in my inbox, and just see the ones I really need to see. It makes it clear what hasn’t been addressed. That’s the best part.”

“I was skeptical at first, but I’ve been really amazed at how well it extracts the information.”

“Our CAMA vendor has their own portal with the ability to do homestead applications. I actually had them turn that off because I liked Alltus’s better.”

“Everything runs really smooth. I kept telling them it runs so smooth that I can’t find any work to give you.”

“It does seem better, in my opinion. It’s been a lot smoother.”

“We love Alltus. You always get praise from us.”

“Our old vendor on chat, we had been asking for over a year to get changes and didn’t even get a response. The response from this team has been incredible, just a matter of days.”

“It used to take technicians four or five minutes for a single basic deed. With Alltus it is down to two minutes per deed.”

“I like that some things are hidden. If you’re not going to qualify for a deployed military exemption, why even ask that question?”

“The service has been so useful for our clerks. We were experiencing a lot of turnover and getting really backed up on our daily workflow. Keeping it has allowed us to work on things aside from just indexing.”

“The online portal allows taxpayers and tax agents to submit petitions, upload documentation, make credit card payments, and receive automated notices. It has been a huge step forward in how we serve the public.”

“You’ve been responsive. We don’t always get the answer we want, but you always get us an answer quickly, and if something needs fixing you’re all over it. I can’t say enough good things.”

“The pre-drafted responses are coming along. Staff are starting to use them, making minimal edits and sending them out to property owners. The benefit has been great.”

“Any time you remove human data entry on the first pass, you’re going to see fewer misspelled names, typos, and other errors.”

“I love using the program when people file online. It speeds everything up, processing the applications.”

“We were the first county clerk to sign on, and then we ran around and told everyone how great you are. We still believe that.”

“There’s a bulk notices option, which is awesome. We love that. We get petition groups of a couple hundred, and this really expedites the process.”

“They take pride in their customer service and their tech support. I don’t even know the support phone number, because the chat is that good.”

“I love it. This is so much easier, and I feel like we’re finally getting modern software.”

“Everyone loves Alltus. It’s easy, effective, and gives them the personal autonomy to finish the task.”

“I ran our chief deputy through it when we were testing, and she said, whoa, this is super cool. It’s going to be a game changer.”

“If we can’t get people, we can take technology. And this technology equates to about three man-years of employee cost.”

“The bulk of our appeals have come in online this time, easily well over 50%. It makes life so much easier to get them submitted and into CAMA quickly.”

“Everybody so far loves it. Haven’t heard any negative feedback, it’s all been positive.”

“After implementing Alltus, we saw a significant decrease in the number of complaints coming from property owners and others that rely on our data.”

“I like that you can track where you are, how many you have, how many you’ve done. That’s huge when it comes to talking to the powers that be, and when a taxpayer calls asking where you are on their application.”

“Before, it would take two or three days to get everything indexed. Now the next day we’re able to. And accuracy has improved a lot.”

“I finalized all of the petitions. It was very nice to just finalize all petitions, generate, and send the email.”

“I’m really glad we had this in place over a holiday weekend. I was very happy with how the virtual agent gave that information and kept those calls from going to a person.”

“I logged into Alltus and was able to transfer a deed directly from my phone. That’s pretty impressive.”

“Everything got handled by the virtual agent exactly as it should have.”

“From January to April we averaged 183 documents a week. From May to July we averaged 586. That is more than a threefold increase.”

“There are a lot of really great calls. A perfect drop-off center call in Spanish, and a perfect garbage and recycling collection schedule call.”

“We’re within a couple of days of when the documents are recorded. Before, it would have been weeks, and months at the first of the year.”

“That’s what I love about Front Desk. We have one way. This is the way we’re doing it.”

“When we get two books in one day, they’re done in one day. They don’t sit around. It’s amazing.”

“From a management standpoint, I really like it. It changes the way we can see very quickly what’s still outstanding and how long it’s been there.”

“Everything’s transferring over beautifully. I’m not noticing any typos or anything that needs to be corrected. We love it.”

“My old supervisor retired. With Alltus we are more efficient and didn’t have a need to backfill the position.”

“Everything flows easily. I like the way it’s all set up. It’s been a breeze to learn.”

“There’s three of us in the office, but because of this process it doesn’t take all three of us to enter the deeds now. The other two can be working on other things.”