Public Works
The report reaches the crew, not a voicemail.
Residents report by phone, text, chat or web. Alltus logs it, routes it to the right team and tracks it until the work is done.
“Everything got handled by the virtual agent exactly as it should have.”
Sound familiar?
Are your phones busy with questions that don’t need a crew?
Questions about closures, schedules and services tie up the people who should be scheduling the work.
Who answers residents after hours or during a storm?
When the office closes or the weather turns, the phones keep ringing and nobody can pick up.
Do reports arrive everywhere except your work order system?
Calls, emails, and submitted forms land in different places, and someone has to retype each one.
Is one pothole turning into nine tickets?
The same problem gets reported again and again, and every duplicate costs your crews time.
Front Desk
Routine questions answered, so crews keep working
Closures, schedules and service questions are answered by phone, email or chat at any hour, from the knowledge base your department controls. Anything that needs a person reaches the right team with the conversation attached.
Maria Lopez
(352) 555-0148 · Spanish
Su factura de 2025 para 1420 Oak St es de $2,418.60 y vence el 30 de noviembre.
What it does for your office
Answers 24/7
A resident asking at night or on a weekend gets a real answer, not voicemail.
60+ languages, both directions
Residents ask in their own language and are answered in it.
Routed to the right department
Each request reaches the team that handles it, without anyone forwarding it.
Tracked until it’s resolved
Every conversation gets a reference number. When someone calls to follow up, anyone on your team can answer in seconds.
Answers from your office, not the internet
General questions are answered only from the knowledge base your office controls. Questions about a resident’s own account are answered from your system of record. Nothing is scraped.
One view of every resident
Each resident’s history follows them across phone, email, chat and walk-ins, so your team sees the whole story in one place.
Your staff stay in control
Anything that needs a staff decision goes to your team with the full conversation attached, so no one has to ask the resident to start over.
Add our Front Desk queuing system
For the full Front Desk experience, add our ticket queuing system to enhance your in-office front desk operations.
Every question answered automatically is one less interruption for the team scheduling the work.
24/7
coverage
60+
languages
5
communication channels in one queue
0
requests left unlogged
311
Every report pinned, routed and tracked to close
Residents report by phone, text, chat, email or web. Each report lands on the map with a reference number and flows to the right crew through the work order system you already use.
What it does for your office
No app, no account
Residents call, text, chat, email or use the online form. There’s nothing to download and no account to create.
Reports in plain language
The AI takes the report in the resident’s own words, answers them, and files the ticket.
Pinned to an address on the map
Every report is pinned to its location and given a reference number the resident can use.
Routed to the right department
Each ticket goes to the right department with a priority and an assignee, and the full conversation attached.
One queue for every channel
Staff work phone, text, chat, email and web reports from one queue.
A public map of open requests
Residents can see what’s already been reported, so the same problem doesn’t come in again and again.
Status without a callback
Residents check status with their reference number instead of calling back.
Connected to your work order system
Tickets flow into the work order system your crews already use.
When reports arrive complete and in one place, crews spend their day fixing problems instead of chasing them.
24/7
reports taken
60+
languages
5
ways to report, no app needed
1
public map of every open request