311 & Call Centers
No hold. No app. No dead ends.
Every call, text, chat and email answered, turned into a ticket somebody owns, and tracked to close.
“There are a lot of really great calls. A perfect drop-off center call in Spanish, and a perfect garbage and recycling collection schedule call.”
Sound familiar?
Does routing live in one veteran’s head?
Where each request goes depends on whoever has been there longest, and it walks out the door with them.
Does a call end without a trace?
Once the line drops, the request leaves no record, and nobody owns the follow-up.
Does a storm or a bill run double your queue overnight?
Volume spikes without warning, and wait times climb right along with it.
Can you answer every resident in the language they speak?
Callers who don’t speak English wait for an interpreter, or hang up.
311
Every call becomes a ticket somebody owns
Calls, texts, chats, emails and web reports become tickets with a reference number, routed to the right department and tracked to close. No app, no account, no dead ends.
What it does for your office
No app, no account
Residents call, text, chat, email or use the online form. There’s nothing to download and no account to create.
Reports in plain language
The AI takes the report in the resident’s own words, answers them, and files the ticket.
Pinned to an address on the map
Every report is pinned to its location and given a reference number the resident can use.
Routed to the right department
Each ticket goes to the right department with a priority and an assignee, and the full conversation attached.
One queue for every channel
Staff work phone, text, chat, email and web reports from one queue.
A public map of open requests
Residents can see what’s already been reported, so the same problem doesn’t come in again and again.
Status without a callback
Residents check status with their reference number instead of calling back.
Connected to your work order system
Tickets flow into the work order system your crews already use.
When every request is logged and owned, your center stops being a switchboard and becomes your city’s record of what residents need.
24/7
reports taken
60+
languages
5
ways to report, no app needed
1
public map of every open request
Front Desk
Routine calls answered before they reach the queue
Front Desk answers routine questions by phone, text, chat and email around the clock and in 60+ languages, so your agents handle the calls that need a person.
Maria Lopez
(352) 555-0148 · Spanish
Su factura de 2025 para 1420 Oak St es de $2,418.60 y vence el 30 de noviembre.
What it does for your office
Answers 24/7
A resident asking at night or on a weekend gets a real answer, not voicemail.
60+ languages, both directions
Residents ask in their own language and are answered in it.
Routed to the right department
Each request reaches the team that handles it, without anyone forwarding it.
Tracked until it’s resolved
Every conversation gets a reference number. When someone calls to follow up, anyone on your team can answer in seconds.
Answers from your office, not the internet
General questions are answered only from the knowledge base your office controls. Questions about a resident’s own account are answered from your system of record. Nothing is scraped.
One view of every resident
Each resident’s history follows them across phone, email, chat and walk-ins, so your team sees the whole story in one place.
Your staff stay in control
Anything that needs a staff decision goes to your team with the full conversation attached, so no one has to ask the resident to start over.
Add our Front Desk queuing system
For the full Front Desk experience, add our ticket queuing system to enhance your in-office front desk operations.
When the AI absorbs the spikes, your agents spend their time on the residents who need them most.
24/7
coverage
60+
languages
5
communication channels in one queue
0
requests left unlogged