Public Health
Answers for residents who can't wait on hold.
Benefits, permits and clinic questions answered on every channel, in their language, day or night.
“I'm really glad we had this in place over a holiday weekend. I was very happy with how the virtual agent gave that information and kept those calls from going to a person.”
Sound familiar?
Are the same questions asked hundreds of times a week?
Eligibility, hours and appointments come in by phone, email and at the front desk, every day.
Do residents wait for an interpreter before getting an answer?
Language becomes a barrier before anyone can help.
Is clinical time spent on routine questions?
Nurses and staff are pulled away from care to answer questions a system could handle.
What happens to questions that arrive after hours?
Residents who need help at night or on a weekend reach a voicemail.
Front Desk
Answers in every language, so staff can focus on care
Front Desk answers eligibility, hours, permit and appointment questions by phone, email, chat and text, in 60+ languages and at any hour, from the knowledge base your department controls.
Maria Lopez
(352) 555-0148 · Spanish
Su factura de 2025 para 1420 Oak St es de $2,418.60 y vence el 30 de noviembre.
What it does for your office
Answers 24/7
A resident asking at night or on a weekend gets a real answer, not voicemail.
60+ languages, both directions
Residents ask in their own language and are answered in it.
Routed to the right department
Each request reaches the team that handles it, without anyone forwarding it.
Tracked until it’s resolved
Every conversation gets a reference number. When someone calls to follow up, anyone on your team can answer in seconds.
Answers from your office, not the internet
General questions are answered only from the knowledge base your office controls. Questions about a resident’s own account are answered from your system of record. Nothing is scraped.
One view of every resident
Each resident’s history follows them across phone, email, chat and walk-ins, so your team sees the whole story in one place.
Your staff stay in control
Anything that needs a staff decision goes to your team with the full conversation attached, so no one has to ask the resident to start over.
Add our Front Desk queuing system
For the full Front Desk experience, add our ticket queuing system to enhance your in-office front desk operations.
Every routine question answered automatically gives clinical time back to the residents who need care.
24/7
coverage
60+
languages
5
communication channels in one queue
0
requests left unlogged
HIPAA compliant
Alltus is HIPAA compliant, so your department can bring Front Desk to resident questions with confidence.