Front Desk
Your residents get an answer. Your staff get their day back.
Alltus helps you answer residents across phone, chat, email, SMS, and walk-ins. One centralized view allowing your staff to give the customer service your community deserves
“I was gone for two days, and when I came back there were only two emails I really needed to look at. Game changer.”
Maria Lopez
(352) 555-0148 · Spanish
Su factura de 2025 para 1420 Oak St es de $2,418.60 y vence el 30 de noviembre.
24/7
coverage
60+
languages
5
communication channels in one queue
0
requests left unlogged
Every channel, one queue
1.One view of every resident
Phone, email, chat, forms, walk-ins and 311 requests land in one queue. Each resident's history follows them across channels, so your team sees the whole story in one place.
2.AI answers the routine questions
General questions are answered only from your office's knowledge base. Questions about a resident's own property, bill or application are answered from your system of record. Answers come in the resident's language, at any hour.
3.Your team handles what needs a person
Anything that needs a staff decision goes to your team with the full conversation attached, so no one has to ask the resident to start over.
Handed over, conversation attached
See how Front Desk works before you book a custom demo
“It’s been good not to have to see all of it in my inbox, and just see the ones I really need to see. It makes it clear what hasn’t been addressed.”
Implementation
Running in weeks, not quarters
Weeks 1–2
Connect your channels and your system of record. Build the knowledge base from your website and your office's standard responses.
Weeks 3–4
Your staff test the answers and adjust how requests reach the right person before residents see anything.
Week 5 onward
Go live with residents. Each week, review the questions the AI couldn't answer, and add those answers to the knowledge base.