311
Meet your residents where they are
Call, chat, email, SMS, or forms. Nothing to install, no account needed
“Everything got handled by the virtual agent exactly as it should have.”
24/7
reports taken
60+
languages
5
ways to report, no app needed
1
public map of every open request
How Alltus makes 311 easy for residents and staff
1.Residents report it however they like
They can call, text, chat, email or fill out the online form. There's no app to download and no account to create. The AI takes the report in plain language, answers the resident, and files the ticket.
2.It's pinned, routed and owned
Each report is pinned to an address on the map and given a reference number. It goes to the right department with a priority and an assignee, and the full conversation is attached. Staff work every channel from one queue.
3.Everyone can see it until it's fixed
Every open request appears on a public map. Residents can see what's already been reported, and they can check status with their reference number instead of calling back.
See how 311 works before you book a custom demo
“Front Desk has been fantastic. The email is working great, and the live chat has also been a huge success.”
Implementation
Running in weeks, not quarters
Weeks 1–2
Set up your phone line, text, chat, email and online form. Map your departments and service areas, and connect your work order system.
Weeks 3–4
Staff test real reports from start to finish, check that each one goes to the right department, and review the public map before residents see it.
Week 5 onward
Launch to residents. Each week, review routing and the questions the AI couldn't answer, and add those answers so it handles more on its own.
Key benefits of Alltus 311
No app required, ever
Reports become tickets automatically
Calls answered and logged by AI
One queue for every channel