City & County Management
See everything your residents ask for. Answer all of it.
One system for every department, so requests stop slipping between offices and you can see the full picture.
“What a marvelous process, to finally understand how big it is. Our staff kept saying we get a lot of calls. I'd never had visibility before.”
Sound familiar?
Does the same resident get three answers from three departments?
Each office answers on its own, so residents bounce between departments and nobody sees the whole conversation.
Does coverage depend on who’s at a desk today?
Service rises and falls with headcount, and evenings and weekends go unanswered.
Can you see what your residents asked for this week?
Requests are scattered across inboxes, voicemail and departments, so trends only show up as complaints.
Do residents call back to ask whether anything happened?
Without a reference number or a public view, every report turns into a follow-up call.
Front Desk
One front door for every department
Phone, email, chat, text and walk-ins land in one queue across your departments. Front Desk answers the routine questions at any hour and routes the rest to the department that owns them.
Maria Lopez
(352) 555-0148 · Spanish
Su factura de 2025 para 1420 Oak St es de $2,418.60 y vence el 30 de noviembre.
What it does for your office
Answers 24/7
A resident asking at night or on a weekend gets a real answer, not voicemail.
60+ languages, both directions
Residents ask in their own language and are answered in it.
Routed to the right department
Each request reaches the team that handles it, without anyone forwarding it.
Tracked until it’s resolved
Every conversation gets a reference number. When someone calls to follow up, anyone on your team can answer in seconds.
Answers from your office, not the internet
General questions are answered only from the knowledge base your office controls. Questions about a resident’s own account are answered from your system of record. Nothing is scraped.
One view of every resident
Each resident’s history follows them across phone, email, chat and walk-ins, so your team sees the whole story in one place.
Your staff stay in control
Anything that needs a staff decision goes to your team with the full conversation attached, so no one has to ask the resident to start over.
Add our Front Desk queuing system
For the full Front Desk experience, add our ticket queuing system to enhance your in-office front desk operations.
When every department works from one queue, leadership can finally see what residents need, and no one has to ask the same question twice.
24/7
coverage
60+
languages
5
communication channels in one queue
0
requests left unlogged
311
Every report tracked from first call to fixed
Residents report however they like, and every report becomes a ticket routed to the right department and shown on a public map until it’s closed.
What it does for your office
No app, no account
Residents call, text, chat, email or use the online form. There’s nothing to download and no account to create.
Reports in plain language
The AI takes the report in the resident’s own words, answers them, and files the ticket.
Pinned to an address on the map
Every report is pinned to its location and given a reference number the resident can use.
Routed to the right department
Each ticket goes to the right department with a priority and an assignee, and the full conversation attached.
One queue for every channel
Staff work phone, text, chat, email and web reports from one queue.
A public map of open requests
Residents can see what’s already been reported, so the same problem doesn’t come in again and again.
Status without a callback
Residents check status with their reference number instead of calling back.
Connected to your work order system
Tickets flow into the work order system your crews already use.
A request you can see is a request you can manage: volume, response times and open work across your whole city, in one place.
24/7
reports taken
60+
languages
5
ways to report, no app needed
1
public map of every open request